Terms and Conditions
OBJECT:
The owner of this website is Raive Disseny, SL (hereinafter and throughout the website "RAIVE" and www.raivejoyas.com), with registered office in Barcelona and e-mail info@raivejoyas.com, provided with CIF B-65465965 registered in the Mercantile Registry of Barcelona, Volume 42.363, Folio 206, Sheet B-405435, Inscription 1.
RAIVE is a company dedicated to the sale of jewelry and costume jewelry items. This legal notice contains the conditions that regulate the use and access to the website www.raivejoyas.com (hereinafter website or www.raivejoyas.com) and the responsibilities arising from its use.
The mere use of the website attributes to whoever uses it the status of user, who declares that they know and accept without reservation or exception, each and every one of the General Conditions set forth in this document.
Through www.raivejoyas.com, users will be provided with the possibility of accessing content, services and other information concerning the corporate purpose of this entity. These general conditions constitute the entire agreement between the parties regarding online sales transactions between raivejoyas.com and its clients.
These General Conditions will be automatically resolved by the extinction of the company Raive Disseny SL or by the submission of requests for bankruptcy declaration (voluntary or necessary), suspension of payments, bankruptcy proceedings, general transfer of assets in favor of creditors, cessation of the company's own activities, request for withdrawal or hold, etc.
If any clause included in these general conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the general conditions in everything else, taking said disposition, or the part of the same that is affected, by not put.
Raive makes the telephone number +34 661 29 09 and the email address info@raivejoyas.com available to customers so they can ask any questions.
1. TRADE POLICY
1.1 Raive offers the products for sale on www.raivejoyas.com, exclusively, to users over 18 years of age and with sufficient legal capacity to be bound by these Conditions of Use. Likewise, the user expressly accepts and without exceptions that Access and use of the website, its services and content is carried out under your sole and exclusive responsibility. If you are not a final consumer, we invite you to refrain from carrying out commercial transactions on www.raivejoyas.com
1.2 Raive reserves the right not to attend to orders made by users that do not comply with what is established in the previous point.
1.3 These Conditions of Use exclusively regulate the offer, acceptance of purchase orders and shipping of products to users of www.raivejoyas.com
1.4 Raive reserves the right to modify, at any time, the configuration of this website, as well as the conditions of service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to it. same, trying to inform the user of these changes, whenever circumstances allow, by publishing them on the website.
1.5 Raive does not guarantee, directly or indirectly, the content offered by third parties, nor the truthfulness, reliability, accuracy, timeliness or suitability of this information for use by users or any other person. The intellectual property rights over this website are owned by Raive. The exclusive exercise of reproduction, distribution, public communication and transformation belongs to this company.
2. TYPES OF USER AND WAYS TO PLACE AN ORDER
2.1 On the website you will find information about the products and services offered and the possibility of contracting them. In order to be able to correctly process orders, the user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the website. Raive guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data you provide us, as well as your email address, will be included in the “Clients” files, property of Raive, whose purposes are to manage data referring to clients, and the management of data referring to commercial activities and campaigns. (e-mailing, web, postal mail, SMS, posters, etc.), respectively. You can exercise your rights of Access, Rectification, Cancellation and Opposition by emailing info@raivejoyas.com (indicating “LOPD” in the subject). Browsing the website does not require user status, but the visitor must comply with the Conditions of Use of the website specified here. Access to the website is conditioned upon prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.
2.2. As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to carefully read and expressly accept these Conditions of Use. We recommend that all users print a copy and to archive or reproduce another copy for their personal use.
2.3. To place an order for one or more products at www.raivejoyas.com, the user must follow the steps indicated in the purchase process, completing the requested information, confirming the purchase of the products added to the “Order” section and completing the payment of the order. By confirming the purchase of the products added to the “Order”, the user will have all the information related to the order being processed (including the cost associated with transporting the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website agrees to pay at the time the purchase is confirmed. Thus, the order will not be processed until Raive receives payment approval.
2.5 Once the order has been formalized, the user will receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual information. the transaction.
2.6 Orders will be archived in the Raive database for a period of time that will not exceed the limits established by current legislation.
2.7 Raive may refrain from processing orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in the event that the selected products are not available. In such cases, Raive will inform the user by email that the Order has not been processed correctly, specifying the reasons for this, and, where appropriate, will refund the amount that has been advanced for the unavailable products.
3. PRODUCT AND PRICES
3.1 At www.raivejoyas.com only Raive brand products are for sale.
3.2 Raive reserves the right to decide, at any time, the products offered through www.raivejoyas.com in particular, Raive may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented at www.raivejoyas.com within each product sheet. Despite the scrupulous care taken by Raive in its faithful reproduction, the images and colors of the products offered for sale on www.raivejoyas.com could, however, not faithfully reflect reality, due to the specific characteristics of the browser. Internet or screen used by the user.
3.4 The prices of the products for sale on www.raivejoyas.com always appear in euros with the corresponding VAT (21%) included. The relevant shipping costs will be added to these prices. The shipping rates will be communicated to the user when formalizing the order, and must be accepted by the user when confirming the purchase.
3.5 Product prices may be subject to updates. The prices that Raive will apply to each order will be those in force at the time the user confirms the purchase of the products added to the “Order”, regardless of the day on which delivery is made. Raive recommends making sure what the final sales price is before confirming the order.
4. PAYMENT FORMS
4.1 The user who purchases products on the website agrees to pay at the time the purchase is confirmed.
4.2 Payment for the products and the respective shipping costs can be made through PAYPAL, with credit cards (VISA, VISA ELECTRON AND MASTERCARD). Raive is committed to using the most efficient and secure methods of current technology to transmit data and payments for each transaction. These shipments will always be encrypted through a secure server (SSL).
4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to they. Such data will never be used by Raive other than to complete the procedures related to the purchase, to issue the corresponding refunds in the event of possible returns and to prevent and inform the police forces in the event of any fraud being committed in by the buyer.
4.4 The purchase price of the products and shipping costs will be debited from the user's account at the time of order confirmation.
4.5 Within a maximum period of 48 hours from receipt of the payment confirmation, Raive will send the user, by email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will be sent printed to the client by e-mail or together with the product or if the client requests it. Credit card fraud is a crime and Raive will take legal action against anyone who makes a fraudulent transaction in our store.
5. WARRANTY
5.1 Users benefit from the guarantee offered by the Raive firm, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.
5.2 Defects or damage due to incorrect use or handling of the items or wear and tear caused by normal use of the items are not included in this guarantee.
6. CUSTOMER SERVICE
6.1 For any clarification, incident or claim, the user can contact Raive Customer Service, accessing the “Contact” section, located at the top right of the page, selecting the corresponding option.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
7.1 All elements and contents of www.raivejoyas.com and each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in (including menus, web pages, graphics, colors, diagrams, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of the contents, methods, processes, functions and computer programs that are part of www.raivejoyas.com) are protected by copyright and other intellectual and industrial property rights of Raive and www.raivejoyas.com. Likewise, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Accessing the website or obtaining user status does not imply the granting of licenses or authorizations over the aforementioned industrial and intellectual property rights.
7.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law. in matters of intellectual and industrial property on any of the elements referred to in the previous paragraph, unless expressly consented by Raive. The user must use the materials, elements, content and information accessed through the use of solely for their own needs, agreeing not to directly or indirectly commercially exploit said elements.
8. NOTICE REGARDING CONTENTS
8.1 Raive has adopted all measures at its disposal to prevent content from being published on www.raivejoyas.com that describes or represents scenes or situations of physical or psychological violence, or such that, in accordance with the sensitivity of the users of www. raivejoyas.com, may be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.
8.2 Raive has also adopted all useful precautions in order to assure its users that the contents are careful and do not contain incorrect information or that is not up to date with respect to the date of its publication on the website (and, to the extent possible, later).
8.3 Although Raive tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow www.raivejoyas.com to operate without interruptions or discontinuities due to the need to make updates to the website. website. Raive cannot guarantee its users that the website will operate continuously and without interruptions, errors or malfunctions due to the Internet connection. If you encounter any problems while using www.raivejoyas.com, contact Raive by email at info@raivejoyas.com
8.4 Users are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after having accessed it. Therefore, users are solely responsible before Raive and third parties for:
The consequences that may arise from the use, for purposes or effects that are illicit or contrary to this document, of any content on the website, whether or not prepared by Raive, published or not officially under its name;
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent the normal enjoyment by Other users.
8.5 Raive reserves the right to update the content when it deems appropriate, as well as to eliminate, limit or prevent access to it, temporarily or permanently, as well as deny access to the website to users who misuse it. the contents and/or fail to comply with any of the conditions that appear in this document
8.6 Raive informs that it does not guarantee:
That access to the website and/or the linking website is uninterrupted or error-free.
Despite having taken all necessary measures, Raive cannot ensure that the content or software that users access through the website or the linked website does not contain any errors, computer viruses or other elements in the content that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other types of damage.
The use of the information or content of this website or linked websites that users may make for their personal purposes.
9. LINKS TO OTHER WEBSITES
9.1 The online store www.raivejoyas.com may contain hyperlinks (known as “links”) with other websites that may have no relationship with Raive.
9.2 The objective of these links is to help the user during their searches and navigation, as well as to speed up the hypertextual connection to other websites. The activation of the links does not imply any recommendation or suggestion from Raive regarding access to these websites or navigation through their pages, nor any guarantee about their contents, their services or the goods they supply and sell to Internet Users.
9.3 Raive does not control these websites or their contents, nor does it carry out operations to monitor them. Raive cannot be held responsible for the contents of these websites or the rules they adopt regarding user privacy or the processing of your personal data while browsing them.
11.4 These Conditions of Use and the privacy policy of www.raivejoyas.com do not apply to websites managed by third parties other than Raive.
10. PRIVACY AND DATA PROTECTION
10.1 We ask all users to carefully read the privacy policy that applies even when accessing and browsing www.raivejoyas.com, even without purchasing any product.
10.2 In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), we inform you that the data you send us through this website will be incorporated into the security systems. information from Raive and that you explicitly consent to your data being incorporated into a file owned by Raive for the purpose of carrying out administrative, accounting and tax management, as well as sending you commercial communications about our products and/or services and/or attending to your requests. By indicating your data, and in accordance with the provisions of article 6 of the LOPD, you grant your unequivocal consent to Raive to proceed, in compliance with the purposes mentioned in the previous section, to the processing of personal data. facilitated.
10.3 However, at any time you may exercise your rights of access, rectification, opposition and, where applicable, cancellation, through the address:
(Raive) Avda Cornellà, 144. 6º1ª (08950) Esplugues de LL (Bcn) Spain; or email: info@raivejoyas.com
11. MODIFICATION AND UPDATE OF CONDITIONS
11.1 Raive reserves the right to modify these Conditions of Use at any time, without the need to notify the user in advance, who, in any case, is solely responsible for reviewing them as a prerequisite and indispensable for the acquisition of any product available at through www.raivejoyas.com. In any case, the Conditions of Use that were displayed on the website at the time the user purchases the corresponding products will be considered valid and applicable.
11.2 In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. Raive may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by Raive due to legal prescription of the action that corresponds in each case.
12. APPLICABLE LEGISLATION AND DISPUTE RESOLUTION
12.1 These Conditions of Use are governed by Spanish legislation, as provided in Law 7/1998, of April 13, on General Contracting Conditions, in Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users and other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 , of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
12.2 To resolve any controversy or conflict arising from these Conditions of Use, Raive submits to the criteria for determining jurisdiction established in the applicable legislation on consumers and users.